Payments

• We accept Visa, Mastercard, Gift Certificate & Cash.
 

Hours
 
• Mon - Fri 10am to 7pm, Sat 9am to 6pm.
 

Reservation Information
 
• We require a minimum of 24 hours notice for cancellation of treatments.  The client must call the spa in order to cancel appointments.  We do not accept e-mails for cancellation purposes.  Late cancellations will be charged 50% of the full amount. A credit card number is needed to hold your reservation.
 
• Prices are subject to change without notice. In certain instances, our fee schedule may change before our website does. Please confirm prices with our reservationists while booking your appointment.
 
• Please arrive at least 15 minutes before your appointment to ensure a full treatment session. Please note that we may not be able to extend treatment sessions which start after the scheduled appointment time.
 

Sheina Spa Certificate Information
 
• To purchase a Certificate please call us at (212) 866-9100 or purchase a Certificate at our location or Online.
 
• Certificates must be presented at the time of redemption. Unfortunately, lost or stolen cards cannot be honored.
 
• A spa credit will be issued in lieu of a cash refund for gift certificates, services or products purchased.
 

Other Spa Information
 
• To ensure a serene environment in our spa, please turn off your cell phone and beeper upon arrival.
 
• When you are at the spa please be respectful of others enjoying their treatments. Shhhhhhhhhh
 
• Services may be denied at the discretion of management.
 
• We recommend against bringing valuables to the spa. Sheina Spa is not responsible for lost or stolen items.
 
• How much should I tip?
Our prices do not include gratuities. All guest should feel no obligation to offer a gratuity if you were unhappy with your service (please let us know if that is the case). Gratuities generally range from 15%-20% of the price of the service. Feel free to provide larger gratuities for exceptional service.
 
• What if I have any health or medical conditions?
Please alert your therapist if you are: pregnant, have muscle or joint injuries, are using Retin-A, Accutane, or any photosensitizing or keratolytic medications, or have had recent laser or plastic surgery. Any of the above conditions may affect our ability to perform your requested treatment.
 
• What should I be telling my therapist?
During your treatment let your therapist know if you feel any discomfort or would like special attention on a particular area. The best treatments will come from honest communication with your therapist.